Handboeken

Guarantee.

How do I register my bicycle?

Follow this link and enter your email and password to REGISTER AT ORBEA.

Enter your personal information and click REGISTER.

You’ll get a password reminder email.

Now click on WARRANTY REGISTRATION, enter your bike’s registration number (11-digit barcode on the lower part of the downtube). Enter the purchase date and answer a few questions, accept terms and conditions. When you finish you will get a confirmation email.

What is bike registration required for?

When you register your bike, you start enjoying the exclusive Orbea benefits. In the warranty policy you will find all the relevant information.

View warranty policy

If you register your bicycle, you let us know more about you, and so we can easily reach you to send information on upgrades or replacements. You will get information on the latest news and events in the bicycle industry only if you request so.

I have purchased a second-hand bicycle. Is the warranty still valid?

Orbea grants warranties to the first buyer only.

What should I do when I find a crease or any other damage on my bike?

The easiest way to use your warranty is to visit your Orbea dealer. They will make all the arrangements for you and communicate with Orbea. And they can answer all your questions.

What happens when I need to use my warranty?

Your dealer will submit your claim to the Aftersales Department at Orbea. They will analyze the case and provide a solution, if applicable. If your claim complies with the terms and conditions of the warranty, Orbea will repair your bike or replace it with a new one.

What should I do if my bicycle gets stolen?

You should send us your registration number so that we can reach you in case we find the stolen bicycle.

Are second-hand bikes covered by the Orbea warranty?

Our lifetime warranty is only valid for the first buyer. It expires when the bicycle is sold for the second time. In accordance with the regulations in force, second-hand bicycles should be sold with a six-month warranty.

Services.

How can I contact Orbea?

If you have any questions, visit your dealer or contact Orbea by email: orbea@orbea.com

Or submit your questions on our website: contact

 

How can I find the closest official dealer?

Follow this link to use our dealer locator

 

How can I get Orbea stickers?

To get Orbea stickers, you must register your bike. If you still don’t have a bike, register on the Orbea website. For regsitstration go to http://www.orbea.com/ and click in REGISTER that shows in the above menu.

Send us an email at orbea@orbea.com, indicating that you have registered on our website, and we’ll send the stickers to you if they’re available.

Sponsoring.

Who should I contact to request information on team sponsorship or support?

For support to local teams, visit your dealer first. They might be doing something in this area.

GENERAL QUESTIONS ABOUT PRODUCTS.

How much does my bike weigh?

As you can see, we don’t show bike weight. This is because we want you to go to the closest dealer and feel the bike for yourself. Compare it to a similar bicycle in the store, get on and go for a ride. There are lots of things to take into account when you buy a bicycle: design, finish, materials, quality, frame construction, color, price… Weight is just one of them. And, even though light weight is a factor, it wouldn’t be wise to choose your bike based on just a few grams. So try and pick!

How can I get information on my suspension fork and shock absorber?

All our bikes come with manuals on their suspension forks and shock absorbers. Request them from your dealer.

What’s the best bicycle size for me?

At Orbea we know that finding the right bike size is very important before buying your bicycle. To make sure you’re getting the right size, you can check the Orbea orientation chart, including model specifications, available at www.orbea.com.

To select your Orbea bike size, click on SIZE GUIDE.

orca.

Can I have an electronic, a mechanical or a disc groupset with my bike?

All our Orca frames are compatible with mechanical and electronic.

What is the widest tire I can use with my bike?

These models can take up to 28” wide tires.

How many headset spacers can I have on my bike?

There’s no limit in the number of spacers, but we recommend having no more than three, all of them below the stem.

Can I use any potentiometer brand?

You can use any of the most popular potentiometers on the market, as long as you have them properly assembled.

Can I have both Q-Rings and oval chainrings?

Yes, but make sure they’re attached to the right crank and bottom bracket.

Can I have a triple crankset?

Yes, you can. But bear in mind that you must have the right bottom bracket, derailleur, etc. for the triple crankset to work properly.

Can I have a BB30 bottom bracket system?

Our standard bottom bracket is the Shimano Press-Fit, which is incompatible with the BB30 system. However, it is compatible with some 30mm spindle cranksets using special cups.

 

avant.

What is the widest tire I can use with my bike?

These models can take up to 28” wide tires.

How many headset spacers can I have on my bike?

There’s no limit to the number of spacers, but we recommend having no more than three, all of them below the stem.

Can I use any potentiometer brand?

You can use any of the most popular potentiometers on the market, as long as you have them properly assembled.

Can I have both Q-Rings and oval chainrings?

Yes, but make sure they’re attached to the right crank and bottom bracket.

Can I have a triple crankset?

Yes, you can. But bear in mind that you must have the right bottom bracket, derailleur, etc. for the triple crankset to work properly.

Can I have a BB30 bottom bracket system?

Our standard bottom bracket is the Shimano Press-Fit, which is incompatible with the BB30 system. However, it is compatible with some 30mm spindle cranksets using special cups.

alma.

Can I have an electronic groupset on my bike?

Yes, the Alma frame is ready to have an electronic groupset.

What is the widest tire I can use with my bike?

The recommended width is 2.2, but tire balls may vary depending on the manufacturer.

Can I have a single, a double or a triple crankset?

Yes, you can have a single, a double or a triple crankset, with as many as 32 teeth at most.

Can I have a BB30 bottom bracket system?

Our standard bottom bracket is the Shimano Press-Fit, which is incompatible with the BB30 system. However, it is compatible with some 30mm spindle cranksets using special cups.

Can I have a telescopic seatpost?

Our Alma frames are compatible with telescopic seatposts. The wiring is not apt for telescopic seatposts, but if the cable is guided next to the hose along the downtube, it’ll be OK.

 

What is the maximum fork travel I can have?

The geometry of the Alma frame can hold up to 100mm travel.

oiz.

Can I have an electronic groupset on my bike?

Yes, the Oiz frame is ready to have an electronic groupset.

What is the widest tire I can use with my bike?

The recommended width is 2,2 but tire balls may vary depending on the manufacturer.

Can I have a single, a double or a triple crankset?

Yes, you can have a single, a double or a triple crankset, with as many as 32 teeth at most.

Can I have a BB30 bottom bracket system?

Our standard bottom bracket is the Shimano Press-Fit, which is incompatible with the BB30 system. However, it is compatible with some 30mm spindle cranksets using special cups.

Can I have a telescopic seatpost?

Oiz is compatible only with externally-routed dropper posts, there is no channel for internal routing.

 

What is the maximum fork travel I can have?

The geometry of the Oiz frame can hold up to 100mm travel.

occam.

Can I have an electronic groupset on my bike?

No, the Occam frame isn’t ready to hold an electronic groupset.

What is the widest tire I can use with my bike?

The widest standard tire for the Occam is 2,30, but this is only a suggested measure, as tire balls may vary depending on the manufacturer.

Can I have both Q-Rings and oval chainrings?

No, the Occam models aren’t compatible with both Q-Rings and oval chainrings.

Can I have a single, a double or a triple crankset?

Yes, you can have a single, a double or a triple crankset, with as many as 32 teeth at most.

Can I have a telescopic seatpost?

Yes, the Occam frame is equipped for a telescopic seatpost with external wiring.

What is the maximum fork and shock absorber travel I can have?

In our Occam models, the travel can be 185mm x 44mm in the shock absorber and 100mm x 120mm in the fork.

rallon.

Can I have an electronic groupset on my bike?

No, the Rallon frame isn’t ready to hold an electronic groupset.

What is the widest tire I can use with my bike?

The widest standard tire for the Rallon is 2,34, but this is only a suggested measure, as tire balls may vary depending on the manufacturer.

Can I have both Q-Rings and oval chainrings?

No, the Rallon models aren’t compatible with both Q-Rings and oval chainrings.

Can I have a single, a double or a triple crankset?

Yes, you can have a single, a double or a triple crankset, with as many as 32 teeth at most.

Can I have a telescopic seatpost?

Yes, the Rallon frame is equipped for a telescopic seatpost with internal wiring.

Can I have a BB30 bottom bracket system?

You can use 30mm spindle cranksets with special ball bearings (as with the Race Face Next SL in our range).

What is the maximum fork and shock absorber travel I can have?

In our Rallon models, the travel can be 216mm x 63mm in the shock absorber and up to 160mm in the fork.