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General shopping terms
1.- CONDITIONS OF USE AND PRIVACY POLICY FOR THE ORBEA WEBSITE.
This contractual document shall govern the purchase of products and/or services at the website www.orbea.com, managed by Orbea USA L.L.C. (hereinafter, the service provider), a company which belongs to ORBEA S. COOP. LTDA.
The service provider, reserves the right to unilaterally modify the present ordering terms with no advance notice, without this affecting the goods or promotions that were acquired prior to the modification. Given that the present conditions may undergo changes, you should read them before making any purchase on this website.
These conditions will govern the relationship between Orbea US, LLC. and registered users for the use of the online store found on the website www.orbea.com for the contracting of products and services through it.
The acceptance of this document means that the user:
Has read, understands and comprehends the contents set out here.
Is someone who has sufficient capacity to enter into contracts.
Accepts all the obligations set out herein.
The present conditions will be effective for an indefinite period of time and will apply to all contracts entered into through this website.
The service provider reserves the right to unilaterally modify the present conditions with no advance notice, without this affecting the goods or promotions that were acquired prior to the modification. Given that the present conditions may undergo changes, you should read them before making any purchase on this website.
Users who access and purchase products through this website know and accept the general conditions set out herein, as well as any modifications that may be made, which they must regularly consult to find out about said changes.
For the purpose of guaranteeing the rights of users and consumers, these General Conditions are set forth in accordance with Spanish law, in particular, with Law 7/98, of 13 April, on the General Terms of Purchase, Law 7/96, of 15 January, on the Organization of Retail Trade, the Civil Code, Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Users and Consumers, and other relevant laws and related implementing regulations.
Words that may have different meanings are to be understood according to that meaning which is closest to the nature and purpose of the contract. The language of reference for the purposes of the contract will be that used during the purchasing process on the website. The present conditions were originally written in Spanish and may appear translated into other languages. In the case of any dispute between the translated versions and the original Spanish version, the Spanish version shall take precedence.
The website consists of the texts, graphics, images, videos, sounds, illustrations, photographs and software included on it, regardless of whether they are subject to protection as intellectual property.
2.- WEBSITE ACCESS
Access and use by users of this website implies no obligation regarding the quality and speed of access by its owner, which may modify the conditions for access or suspend access to the website as a whole or any part of it, or suspend the provision of the goods and services provided through the website with no advance notice. The website owner accepts no responsibility for the consequences or damages resulting from the modification of said access or suspension of the website.
Users are responsible for having the hardware and software needed to make purchases on the website. The website owner shall not be held responsible for their functioning or consequences derived from them, or for the rights or licenses required for their use.
The website owner also accepts no responsibility for any anomaly, malfunction, damage, deletion of data or software that occurs with regard to the users' equipment or systems as the direct or indirect consequence of access or attempted access to the website.
The service provided by the website owner through the website is for an indefinite period of time, notwithstanding its ability to suspend or cancel said website with no advance notice.
3.- INTELLECTUAL AND INDUSTRIAL PROPERTY
All contents of the present website, including, but not limited to the texts, graphics, images, its design and the intellectual property rights that might correspond to said contents, as well as all the brands, trade names or any other distinctive sign, are the property of the website owner or their legitimate owners, and all rights are reserved in this regard. All website contents are duly protected by intellectual and industrial property regulations, and are registered in the corresponding public registries.
Any act involving the reproduction of the contents, in whole or in part, in any form or medium, whether mechanical, electronic, photocopying or by other means, is prohibited, as is any other act of dissemination, public communication or distribution, without the prior written authorization of the website owner or their legitimate owners. Any other use that has not been previously authorized by the service provider shall be considered a serious violation of the author's intellectual or industrial property rights.
Access to this website does not grant the users any right to or ownership of the intellectual or industrial property rights or to the contents hosted on the website.
The website owner accepts no responsibility for any damages that might result from the use of the contents by the users or the users' violation of any legal provision in force.
For any type of comment on a possible violation of intellectual or industrial property rights or concerning any of the website contents, we request that you write to use at the following email address: [email protected].
4.- CONTRACT PROCEDURE
The contract procedure may be carried out in English.
In order to contract the services and/or products offered on the present website, users must register on this website by creating an account at orbea.com.
You must only register once. Our website is a consumer orientated website, so you must register as a person and not as a company. To do so, you will need an e-mail address and a personal password.
Only users over 18 years of age can enter into contracts and place orders. If this is not the case, the parents or legal guardians of minors younger than the aforementioned age will be responsible for any orders placed by them.
To create a user account, you should freely and voluntarily provide the required personal information and you must accept the present general contract conditions. Registration on the website means being able to access certain areas with restricted access for users. Likewise, you will be able to use certain services and purchase products that will be offered through the present website.
Users must select a user name (their email address) and a password, undertaking to make diligent use of them and not make them available to third parties. Likewise, they must notify the service provider if they are lost, stolen or possibly accessed by an unauthorized third party so that the latter can be immediately blocked.
Users undertake to ensure the confidentiality of their user name (their email address) and password. The service provider is exempt from any responsibility derived from the incorrect or negligent use by users, in fulfillment of their confidentiality obligation.
The password may be freely changed by the user, according to the procedures established for this purpose. You can change your password at any time, following the instructions on the website. By clicking in, “Did you forget your password?” and filling your email you will receive an email with a link to create a new password.
The service provider reserves the right to block or cancel access to any user who owes it a debt or unpaid balance, as well as to users who engage in fraudulent acts or those in bad faith in association with the service provided through the website. Access and use of the website may also be blocked when the service provider deems it necessary for security reasons.
The service provider may hold users responsible who misuse the website or cause damage to others, as well as for any possible viruses, malware or computer programs that may be introduced, generated or housed on the website that damage or may potentially damage either the contents or the correct operation of the website or the equipment, systems and programs belonging to website users and/or third parties and/or the service provider itself.
The service provider may pass on to the users any complaints, claims for restitution, fines or administrative sanctions that it receives that are the direct or indirect responsibility of the users.
The service provider maintains the levels of security for the protection of personal information that are required by current legislation, and specifically, according to the provisions of the implementing Regulations of Organic Law 15/1999. Accordingly, it has taken all the technical means available to it to prevent the loss, misuse, alteration, unauthorized access and theft of the data the users provide to the service provider. All this is without prejudice to the fact that users expressly accept the fact that Internet security measures are not infallible.
In accordance with the personal data protection regulations, we hereby inform you that the data you voluntarily provide during the user registration process will be added to an automated file duly registered under the ownership of ORBEA S. COOP. LTDA. for the purpose of being able to identify you, carry out all the procedures necessary to complete the purchasing process for the selected product and to inform you, by any means, including email, about offers for products and services offered by Orbea USA, LLC. By completing the corresponding forms, Customers authorize the processing of their data for the specified purposes. Users expressly authorize ORBEA S. COOP. LTDA. and Orbea USA, LLC. to communicate their data for the purposes set out above to those entities, such as those in charge of transport or logistics, whose participation is necessary to complete the product purchase process, and to those entities in its own group for the previously indicated purposes.
Users may exercise their rights to access, rectify, cancel and oppose their data by written request sent for this purpose, along with a copy of their identification document or any other similar document, to the address of the headquarters of ORBEA S. COOP., LTDA. in Mallabia (Bizkaia), Poligono Goitondo s/n, or by email to the email address: …….
CHOOSE THE PRODUCT YOU ARE INTERESTED IN
Select the product(s) and add the item(s) to your shopping cart. Next, you can continue shopping or process the order.
Once you have made all your selections, you can go to the cart and review all the chosen products, finding the following information:
Product information, availability, price, quantity, taxes and total price of the purchase. Taxes will always be applied at the shipping destination. In the case of bikes, the selected dealer´s address will be used for tax purposes.
To place the order you will be required to fill in your information in order, if you have not already done so.
Next, you must indicate the dealer to whom you want us to send your purchase (or another shipping address, if this is possible) and a series of information necessary for the proper management of your order. In the event of using 3rd party delivery services, outside Orbea´s scope and responsibility, for bike purchases, additional shipping and tax charges may be applied.
Please, be aware that in order to ensure your best experience all of our bicycles will be only shipped to any of our dealers ensuring a professional assemble and adjustment of your bike.
Select the payment method from among those available at the time.
CONFIRM YOUR ORDER
We will then send you a confirmation email as soon as your order has been placed; it will contain all the details related to your purchase.
After completing your purchase, you can go to your account and review any of your orders in the section MY ACCOUNT/ORDERS, where you will find the following information:
Product information.
Price.
Quantity.
Taxes.
Total price of the purchase.
5.- SHIPPING COSTS
| STATES | ITEMS | Shipping cost | Free shipping to apply over (bikes_exempt) | Delivery |
|---|---|---|---|---|
| US states except Hawaii, Puerto Rico and Alaska | ACCESSORIES, CLOTHES & PARTS | 12$ | 120$ | 3-5 Business days |
| BIKES DELIVERED THROUGH C&C POINT | FREE | - | 3-5 Business days | |
| Hawaii | ACCESSORIES, CLOTHES & PARTS | 37$ | 250$ | 3-5 Business days |
| BIKES DELIVERED THROUGH C&C POINT | 250$ | - | 5-7 Business days | |
| Puerto Rico | ACCESSORIES, CLOTHES & PARTS | 37$ | 250$ | 5-7 Business days |
| BIKES DELIVERED THROUGH C&C POINT | FREE | - | 10-14 Business days | |
| Alaska | ACCESSORIES, CLOTHES & PARTS | 37$ | 250$ | 5-7 Business days |
| BIKES DELIVERED THROUGH C&C POINT | 250$ | - | 10-14 Business days |
*Taxes will always be applied at the shipping destination. In the case of bikes, the selected dealer´s address will be used for tax purposes.
6.- ORDER CANCELLATION
Prior to its delivery you will be entitled to cancel one or more of the articles included in your purchase order, you will check each of the items you would like to cancel and then confirm by clicking the cancellation button.
We will proceed to issue a refund, using the same method that you used for payment.
7.- ORDER DELIVERY
Orders will be delivered to the shipping address provided by the buyer, when appropriate, or to the Orbea store freely designated by the buyer to deliver all purchased goods. Please consider that bicycles will be only shipped to an Orbea CLICK&COLLECT DELIVERY POINT in order to ensure best experience and a professional bike assemblage and adjustment.
In the event of using 3rd party delivery services, outside Orbea´s scope and responsibility, for bike purchases, additional shipping and tax charges may be applied.
Accordingly, the service provider accepts no responsibility whatsoever if the product is not delivered as the result of the information provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company.
The service provider has taken all the measures required of a diligent retailer to ensure that the product is delivered at the agreed time, and if this is not possible, as soon as possible; therefore, the service provider accepts no responsibility in this regard.
Registered users may consult the estimated delivery date of their items in their private user area on this website. In the event of a potential delay, the service provider will update order information on the new delivery date.
We will inform you about any delay in the delivery of your order. However, to the extent permitted by law, we accept no responsibility for the losses, costs, damages or charges associated with said delay.
All orders are subject to item availability. If any incidents occur in the supply or if the product is unavailable, you will be informed as soon as possible, at which time you may change your order or cancel it.
The prices indicated for each product do not include the corresponding Tax and are always shown in US dollars ($). Unless expressly indicated otherwise, the price of the product does not include shipping costs. Taxes and Shipping costs will be added in the purchase summary, before payment is made.
The orders placed may be subject to customs duties and/or taxes and import charges, depending on the buyer's country and the destination of the merchandise requested by the user; these will be charged once the shipment reaches the country of destination. Users are the only parties responsible for any additional fees associated with customs clearance; the service provider has no control over these charges, nor can it predict them or how much they will be. Taxes will always be applied at the shipping destination. In the case of bikes, the selected dealer´s address will be used for tax purposes.
Prices applicable to each product will be those posted on the website. They will be automatically applied during the last phase of the contract process. The service provider reserves the right to modify the prices shown on the present website with no advance notice. In the case of any error in the price applied, we will notify you as soon as possible and you will have the option to confirm your order at the correct price or to cancel it. If we are not able to notify you of this error, the order will be considered canceled and you will be refunded the entire amounts that have been paid. In no case shall the service provider be obligated to supply the product(s) at a lower incorrect price (even if the user has already received the Shipping Confirmation).
All payments made will entail the issuance of an invoice in the name of the registered user, said invoice will be emailed soon after transaction has been made.
For any information about the order, please contact the online by writing to %s or calling Local Tel: 501-399-4605 or Tool Free Tel: 888-466-7232.
In the message subject line or by telephone, indicate the order number assigned and the email address for the purchase confirmation.
All prices shown on this website do not include customs fees, taxes and/or duties. The orders placed may be subject to customs duties and/or taxes and import charges, depending on the buyer's country and the destination of the merchandise requested by the user; these will be charged once the shipment reaches the country of destination. Users are the only parties responsible for any additional fees associated with customs clearance; the service provider has no control over these charges, nor can it predict them or how much they will be.
8.- EXCHANGES AND RETURNS
Our return policy depends on the type of delivery, in any case to return a product, you should follow the instructions specified below:
To return an item from your order, once the product has been shipped, you should access MY ACCOUNT/ORDERS where you will be entitled to return one or more of the articles included in your purchase order, you will mark each of the items you would like to return and then, confirm by clicking the return button. We will send you an email, including a return authorization number that you must place visible outside the package where you will be returning the goods.
The return conditions will vary depending on whether the customer has picked up the product from an Orbea store or received it at home.
a) If the order was picked up from an Orbea store:
You may return the product within a period of fourteen (14) calendar days from the date the item was delivered to you at the store. To return the product, it must be in the same condition as when it was delivered to you, unused and with its original packaging and labels. If you wish to return it, you must deliver the product to the dealer where you picked it up, share received return authorization with dealer and they will proceed to return on your behalf.
Once it has been verified by the service provider that it is in proper condition, the return will be processed and the refund will be issued by the same means in which the purchase was made, minus the shipping costs associated with the return ($60US).
b) If your order was delivered to your home
You may return the product within a period of fourteen (14) calendar days from the date the item was received by you or the authorized collect point/person.
It must be in the same condition as when it was delivered, mint, unused and with its original packaging and labels.
Please, note that returns will only be accepted for which shipping has been paid, therefore, user is responsible for the direct costs of returning the products.
If the consumer or user has expressly selected a delivery mode that is different from the least expensive mode of ordinary delivery, the service provider will not be obligated to reimburse the additional costs associated with this.
Once the service provider has received the product and confirmed its condition, the refund will be issued by the same means used to pay for the purchase.
If you receive an item you have not ordered by mistake, please contact the online customer service by writing to [email protected] or calling 501-399-4605p>
Exchanging a product
Products can only be returned in exchange for a refund. If you need a different size or color, or to acquire alternative products, you must place a new order.
Conditions for returning customized products
For some models, Orbea offers you the possibility to select the bicycle components so that you can customize your bike according to your needs and tastes.
The exclusive customization of this bicycle means that we cannot accept any returns, except in the case of manufacturing defects.
For any questions about returning Orbea customized models purchased at www.orbea.com, you can contact the point of sale where you picked up the product or please contact the online customer service by writing to [email protected] or calling Local Tel: 501-399-4605 or Tool Free Tel: 888-466-7232
9.- LINKS
The service provider accepts no responsibility whatsoever for any external links to websites belonging to third parties or for the information that they contain, which might be included on the website. Users thus access the content under their exclusive responsibility and according to the conditions of use that govern them.
The service provider reserves the right to remove any link as soon as it obtains knowledge of the illicit nature of its content or that the link can damage the property or rights of any third party.
It is prohibited to use the website contents to promote, contract or distribute advertising or your own information or that of any third party without the authorization of the service provider, or to send out advertising or information using the services or information made available to users, regardless of whether its use is free or not.
The links or hyperlinks that third parties include on their websites that redirect to this website must open the full website and may not express, directly or indirectly, any false, inaccurate or confusing statements or engage in any unfair or illicit actions against the service provider.
The service provider accepts no responsibility for the reliability and speed of the hyperlinks that are added to the website that open to others. The service provider does not guarantee the usefulness of these links, nor does it accept any responsibility for the contents or services that users can access through these links, or for the proper functioning of these websites.
