Shopping guide

  • Free shipping *
  • In-store pickup
  • Toll-free phone: 888-466-7232
* On purchases over $200

Orbea USA L.L.C. (hereinafter, the service provider) is a company which belongs to Orbea S. Coop.Ltda. , reserves the right to unilaterally modify the present ordering terms with no advance notice, without this affecting the goods or promotions that were acquired prior to the modification. Given that the present conditions may undergo changes, you should read them before making any purchase on this website.

How to make a purchase

To place an order you need to be registered at www.orbea.com

Online registration

If you are not a registered customer, follow these steps:

  • Go to the home menu in the section REGISTER.
  • You must sign up (this time only). Enter your email address and a password. We will ask you to complete your country, gender and date of birth. This information will be used to know you better and better fit your potential needs. You will be asked later to enter a shipping address, a billing address and other billing information to place your order.

In accordance with data protection laws, the personal information you enter will not be disclosed to third parties.

  • Confirm the data you enter by clicking “SAVE”. You will be directed to your user account, where you can check, change or fill in your personal information at any time.

If you want to close your Orbea user account, please contact us and indicate the reason, so that we can improve our service online.us@orbea.com

Placing your order

  • Choose your items, select size and color, and click ADD TO CART. To delete an item from your cart, click X in the pop up window or click DELETE in the cart page.
  • After adding an item to your cart, you can continue shopping or proceed to checkout by clicking PLACE ORDER.
  • Then follow the instructions and fill in the requested information. Fields marked with an asterisk (*) are required.
  • If all the items in your cart qualify for home delivery Home, your order will be shipped to the shipping address you entered. You can also pick it up in your Orbea store of choice.

Paying your order

After filling in your personal and shipping information, you will be able to pay for your order online, with the method of payment you selected. All the authorized forms of payment are safe, protecting the privacy of personal information in data transmission and offering secure transactions.

You will be asked to enter your credit card information alongside such personal data as your name and surname(s) and/or your ID number.

After placing your order, you will get a confirmation message by email, indicating that your order is being processed.

Shipping/delivery

Orbea's delivery times are meant to meet or even exceed your expectations.

However, you must allow for delivery delays, you can check your order status by logging in and going to MY ORDERS. Estimated delivery dates are calculated after order confirmation.

Nonetheless you can contact the online customer service by writing to online.us@orbea.com or calling Local: 501-280-9700; Toll Free: 888-466-7232.

Order tracking

You can track your order at any time from your account. You will need to log in at ACCESS/REGISTRATION. You can log in to your account by entering your email address and password, and check the status of your order:

Confirmed

After making your payment, you will get a confirmation email, indicating that your order is being processed.

When your order has been confirmed by Orbea is now in our system.

System errors in item stock may seldom occur. If you order an item that is no longer in stock, you will get a refund from Orbea.

Cancelled

Prior to its delivery you will be entitled to cancel one or more of the articles included in your purchase order, marking each of the items you would like to cancel and then confirm by clicking the cancellation button.

We will proceed to issue a refund, using the same method that you used for payment.

SENT/Track Order

Your order has left our warehouse. You will get an email informing you that your order has shipped.

If you cheese Click & Collect or the product ordered is a bicycle, it should be available at the Orbea dealer point within 3-5 business days (except Hawaii, Puerto Rico and Alaska). Once your order reaches the pickup point, they will contact you to schedule pick it up when the bike is ready.

RETURN REQUESTED

Once the products are received, in the event you would need to request a return, you should access your order, marking each of the items you would like to return and then confirm by clicking the return button. An e-mail will be sent with all necessary details for the return. Please check Return and Exchanges in Purchase Terms and Conditions for more info.

RETURN CONFIRMATION/DENIED

In the moment we receive the product and confirm that it’s in the same condition as when it was delivered: mint, unused, with its original packaging materials and labels, and accompanied by any related accessories, we will proceed to issue a refund, excluding returns shipping cost ($60US) using the same method that you used for payment.

Shipping costs

STATES ITEMS Shipping cost Free shipping to apply over (bikes exempt) Delivery
US states except Hawaii, Puerto Rico and Alaska ACCESSORIES, CLOTHES & PARTS 12$ 120$ 3-5 Business days
BIKES DELIVERED THROUGH C&C POINT FREE - 3-5 Business days
Hawaii ACCESSORIES, CLOTHES & PARTS 37$ 250$ 3-5 Business days
BIKES DELIVERED THROUGH C&C POINT 250$ - 5-7 Business days
Puerto Rico ACCESSORIES, CLOTHES & PARTS 37$ 250$ 5-7 Business days
BIKES DELIVERED THROUGH C&C POINT FREE - 10-14 Business days
Alaska ACCESSORIES, CLOTHES & PARTS 37$ 250$ 5-7 Business days
BIKES DELIVERED THROUGH C&C POINT 250$ - 10-14 Business days

Cancellations and returns

RETURN POLICY

Our return policy depends on the type of delivery, in-store pickup or home delivery.

In order to return an item from your order, you should access MY ACCOUNT/ORDERS in order to select the products to return. We will send you an email, including a return authorization number that you must place visible outside the package where you will be returning the goods.

In case of any problem, please contact the online customer service by writing to online.us@orbea.com or calling Local: 501-280-9700; Toll Free: 888-466-7232.

IN-STORE PICKUP

Item(s) may be returned within fourteen (14) days of pickup.

Bikes must be returned at the same dealer where they were picked up. After checking that the items are in mint condition with all tags and accessories included, your dealer will proceed to return them, for that you should previously share received return authorization with dealer.

Once the items reach Orbea and we check their condition, you will get a refund minus handling fees using the same method as you used for payment. Please bear in mind return handling costs for bikes are $60US.

HOME DELIVERY

Item(s) must be returned within fourteen (14) days of delivery in the same condition as they were delivered, mint and in the original packaging, with tag(s) attached.

To return an item, you should place return authorization number properly visible outside the package where you will be returning the goods.

Please note that returns will only be processed at Orbea if shipping and handling fees have been paid.

Once the items reach Orbea and we check their condition, you will get a refund using the same method as you used for payment.

DAMAGED OR FAULTY GOODS
All the products sold at Orbea.com are in mint condition. If you happen to get a damaged or faulty item, please write to online.us@orbea.com or call Local: 501-280-9700; Toll Free: 888-466-7232.
WRONG ITEMS
If you happen to receive an item that is not what you ordered, please write to online.us@orbea.com or call Local: 501-280-9700; Toll Free: 888-466-7232.
REPLACEMENT POLICY

Returned items can only be traded for a refund. If you need an item in a different size or color, or if you want to get another item, you must place a new order.

Customized item return policy

For some Orbea bike models, customers can customize their bikes according to their likes and needs, choosing some of the bike parts.

Orbea does not accept returns of customized bicycles, except in case of faulty items.

For more information on the return of customized Orbea bicycles bought at www.orbea.com, please contact the dealer where you picked up your order, or write to online.us@orbea.com or call Local: 501-280-9700; Toll Free: 888-466-7232.

Register

Register button goes to a personalized web page, offering a different range of Orbea services to each user. Sign up and then log in with your email address and password to:

  • View/change your personal information.
  • Check the status of your order(s) and view your order history.
  • Create an account.
  • Log in to your account.