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El esfuerzo constante que realizamos día a día para obtener la más alta calidad en nuestras bicicletas nos permite ofrecerle las siguientes condiciones de garantía y cobertura:
Garantía Limitada.
COBERTURA
- La garantía limitada de Orbea cubre sus productos adquiridos a través de un distribuidor autorizado contra defectos de fabricación durante dos años a partir de la fecha de compra del producto.
- Esta garantía es totalmente compatible con las garantías legales y comerciales ofertadas por los fabricantes y distribuidores de los componentes individuales de otras marcas comerciales que montamos en nuestras bicicletas.
- La Garantía Limitada Orbea es adicional a los derechos previstos en la legislación de consumo
- Esta garantía no cubre los gastos de mano de obra por sustitución o cambio de piezas
- Esta garantía no cubre en ningún caso el desgaste habitual de los elementos perecederos del producto. Dichos elementos, sujetos a desgaste, son los siguientes, resultando dicha lista meramente enunciativa y no limitativa en ningún caso.
- Cinta Manillar
- Juntas tóricas
- Cazoletas
- Rodamientos
- Zapatas de freno
- Retenes
- Roscas
- Piñones
- Rotores de freno de disco
- Guardapolvos
- Núcleo
- Puños y cintas
- Uniones de amortiguador
- Tornillos
- Partes de goma
- Cobertura del sillín
- Cables y fundas de cambio y freno/liquido
- Apoyamanos de maneta de cambio de frenos
- Radios
- Cabecillas
- Baterías y componentes del sistema eléctrico de ebikes
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TÉRMINOS Y CONDICIONES
- En caso de ejercicio de esta garantía el usuario deberá aportar a ORBEA o al distribuidor la copia del documento de adquisición de la Bicicleta (factura de compraventa).
- El usuario deberá mantener en buen estado de uso el producto adquirido de conformidad con las instrucciones y recomendaciones entregadas en el libro de instrucciones de la bicicleta y los manuales publicados en la web de ORBEA, pudiendo rechazarse por parte de ORBEA reclamaciones de garantía que obedezcan directamente a un defecto de mantenimiento del producto por parte del usuario.
- La garantía no es aplicable en ningún caso a roturas o defectos derivados de una utilización negligente de la bicicleta, del montaje de otros elementos accesorios no originales a los suministrados o montados por la fábrica, o de manipulaciones y operaciones de mantenimiento inadecuadas por parte del usuario, o por cualquier tercero en nombre de éste.
- Debido a la peligrosidad inherente a la utilización de una bicicleta, tanto en carretera como en montaña, y a los riesgos físicos derivados de su uso, esta garantía está referida únicamente a la reposición de los componentes no conformes, y no cubre en ningún caso los daños personales que pudieran derivarse directa o indirectamente del fallo de los mismos durante la utilización. En caso de accidente circulatorio, con independencia del causante directo del mismo, la garantía de ORBEA queda anulada completamente.
- La garantía no es aplicable en ningún caso a los componentes del sistema eléctrico que hayan sido desmontados o hayan sufrido modificaciones para alterar sus funciones sin la autorización previa de ORBEA.
- Orbea no se hace responsable de los accidentes o daños consecuentes, a menos que la ley estatal lo prohíba.
Garantía de por vida Orbea.
ORBEA provides a lifetime warranty once the statutory warranty period has expired, on the terms indicated below.
COVERAGE
- To supplement the statutory warranty offered, ORBEA offers all users a free, voluntary ORBEA lifetime warranty, which consists of a lifetime warranty (i.e. with no time limitation) on all frames and rigid forks mounted on our bikes against defects consisting of breakage and/or cracking.
- "Frame" here covers all frames of ORBEA bikes and own-brand rigid forks. For the purposes of this commercial warranty, "frame" is deemed to comprise the chainstays, seatstays and front triangles of full-suspension frames, but does not include any other parts that may be attached to frames (which are classed as "spares") or suspension forks.
- This ORBEA lifetime warranty also applies for a further one year as from the expiry of the statutory warranty (i.e. up to three years as from the purchase of the product by the user) in the case of faulty paint or varnish and corrosion on all frames and rigid forks.
- Under this ORBEA lifetime warranty, purchasers are entitled to the repair and/or replacement of the affected product in case of any breakage or cracking in the frame and/or rigid forks.
TERMS & CONDITIONS
- This warranty is available only to the original purchasers of products who complete the online registration form for the bicycle or frame within 30 days as from their purchase. It is not transferrable to subsequent purchasers of the materials covered, other than the original purchaser. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the distributor.
- This warranty does not apply to breaks or cracks arising from negligent use of the bicycle, the mounting of non-original accessories not supplied or mounted by our factory, or any inappropriate manipulation or maintenance operations by you, the user, or by any third party on your behalf.
- The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle and the manuals published on the ORBEA website. ORBEA may reject any warranty claims that are the direct result of poor product maintenance by the user.
- Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the replacement of the components affected and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused same, the warranty provided by ORBEA is null and void.
PROCESSING
- To invoke the cover provided under this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the distributor can process the claim. If it is not possible to visit that distributor or if visiting same would result overly burdensome for you, the user, you may go to the
- Should it prove impossible to repair, ORBEA will replace the faulty product with a product with similar characteristics. Should this in turn prove impossible on these terms, ORBEA may either deliver to the user another product with the same quality and features or, at its discretion, offer the user a discount on a new purchase for a sum proportional to the residual value of the faulty product. That residual value will be calculated on the basis of a 6% depreciation per annum on the original retail price of the faulty product as from the year in which it entered the range. ORBEA may replace personalized products in the MyO range by similar products in the current colour range if the original personalization cannot be reproduced.
- If a frame is replaced by a product with the same quality an features, this warranty will not cover the replacement of any component installed on the original bike that is incompatible with the replacement product provided by ORBEA. The cost of any parts, spares, accessories and/or components required for final assembly is payable by the user.
- Should it prove necessary to send the product to the facilities of ORBEA, the latter will pay the shipping costs provided that the warranty claim is handled via the same distributor from which the product was purchased. ORBEA reserves the right to claim back the said costs for the shipping and return of the product from the user should the latter decide to handle the warranty claim via a distributor other than the one from which the products was purchased or directly with ORBEA, or should the claim filed by the user prove not to be covered by the warranty.
- The user must in all cases also pay the cost of the labour required to disassemble and reassemble the frame and/or fork to be repaired or replaced if ORBEA is asked to perform these tasks. Should these services be required from an official distributor, their cost will also be payable by the user.
- This warranty is subject to the decision reached by our technicians with regard to the nature of the product non-conformity once they have studied it.
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COVERAGE
- The Orbea Limited Warranty covers its products purchased through an authorized dealer or distributor against manufacturing defects for two years from the date you bought the product.
- This warranty is fully compatible with the legal and commercial warranties offered by the manufacturers and dealers of the individual components of other brands fitted to our bicycles, and in the event of any nonconformity in any such component the user must process the individual warranty claim for same directly with said manufacturers or dealers
- Orbea Limited Warranty is in addition to rights provided by consumer law.
- This Warranty does not cover labor charges for part replacement or changeover
- This Warranty does not cover the normal wear and tear of the perishable elements of the product in any case. Said elements may include, but are not limited to, the following elements subject to wear and tear:
- Handlebar tape
- O-rings
- Headset cups
- Bearings
- Brake shoes/pads
- Retainers
- Threads
- Sprockets
- Disk brake rotors
- Dust caps
- Hub
- Grips and tapes
- Shock absorber joints
- Screws
- Rubber parts
- Seat covers
- Gear and brake cables and jackets/fluid
- Gear or brake lever hoods
- Spokes
- Nipples
- Batteries & electrical system components on e-bikes.
TERMS & CONDITIONS
- When filing a claim under this warranty, the user must provide a Proof of original purchase document (sales invoice) for the bicycle to ORBEA or the distributor.
- The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle and/or the manuals published on the ORBEA website. ORBEA may reject any warranty claims that are the direct result of poor product maintenance by the user.
- This warranty does not apply to cases of damage or defects arising from negligent use of the bicycle, the mounting of non-original accessories not supplied or mounted by our factory, or any inappropriate manipulation or maintenance operations by you, the user, or by any third party on your behalf.
- Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the replacement of non-conforming components and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused the same, the warranty provided by ORBEA is null and void.
- In no case does this warranty apply to electrical system components which have been dismounted or modified to change their functions without the prior consent of ORBEA.
- Orbea is not responsible for incidental or consequential damages unless prohibited by state law.
- To invoke the cover provided under this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the distributor can process the claim. If it is not possible to visit that distributor or if visiting same would result overly burdensome for you, the user, you may go to another official ORBEA distributor to process the claim or contact ORBEA directly via the to receive instructions on how to process the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the distributor.
- This warranty is subject to the decision reached by our technicians with regard to the nature of the product non-conformity once they have studied the part in question.
- If repair is not possible and ORBEA opts to replace the product, ORBEA will replace the non-conforming product with another similar product, and if this is not possible for reasons of stockage you, the user, will receive another product with the same quality and features. ORBEA may replace personalized products in the MyO range by similar products in the color range if the original personalization cannot be reproduced
PROCESSING
